Why Do Recruitment Managers Insist On Using Non-Recruitment Trainers?
There’s no doubt about it that effective staff training brings huge benefits for recruitment-based companies, not only to the organisation itself but also to the individual staff member.
Why is it then that some organisations use trainers who are not grounded in recruitment and who don’t understand the day-to-day minutia of what’s involved to benefit both clients and talent? You wouldn’t, for example, employ a plumber if you had an electrical problem in your home, or visit a dentist if you had a broken ankle.
Let’s take a more in-depth look at what trainers can actually do for a recruitment business.
What are the benefits for the organisation?
Training can bring the following benefits to a recruitment organisation:
- Keeping one step ahead of the competition – if your staff undergo regular and focused training they’re more likely to have a greater awareness of industry trends and new regulations and can respond proactively, giving you a competitive edge
- Increasing staff motivation – your staff are more likely to feel valued if they are offered regular training and their morale will be higher, leading to greater productivity
- Enhancing efficiency – by adopting new or refreshed methodologies and practices, more efficient working practices can be established, resulting in more streamlined and effective processes
- Reducing staff turnover – staff who feel valued and invested in are less likely to seek new pastures, reducing the headache involved of replacing them
- Improving the company’s image – being aware of and responsive to ethical and societal challenges can attract a wider pool of talent
How about the benefits for individual staff members?
Staff can benefit from training in the following ways:
- Increasing confidence – staff members who are trained in and understand how each and every aspect of their roles works will naturally feel more confident in their abilities and skills
- Building teamwork – members of staff more fully understand how their individual efforts coalesce into a seamless whole and work more effectively towards a common goal
- Identifying rising talent – ambitious team members can take advantage of training to further their careers within an organisation, leading to more effective and perceptive management strategies in the future and making succession planning easier
- Cementing client relationships – training can build on ‘soft skills’ to ensure that staff/client relationships flourish, leading to more incisive understanding of a client’s requirements
- Feeling appreciated – when an organisation invests in training the staff member feels as if their needs are being met and that they are being listened to in terms of their personal development, morale is boosted and productivity is increased
What does a trainer actually do?
Training can bring increased awareness of many issues – some directly related to the job and some which focus more on personal development. These can improve employee morale, increased productivity and competitive advantage as well as opportunities for personal development, talent identification and enhanced staff engagement.
Trainers can focus on one specific issue such as IT skills or health and safety within the workplace, or they might focus on wider issues such as customer service or communication.
Perhaps your organisation is focusing its attention on corporate social responsibility in an effort to increase its ethical responsibilities and enhance its moral values. A trainer can help your staff understand what is meant by each of those individual things and explain how they can help put those values into practice, as well as the benefits they bring.
External trainers can bring a completely different perspective to an organisation’s training provision – it’s their job to focus on what a company needs and they will have spent many years developing their own skills to offer a range of techniques to secure the best outcomes.
Being an impartial observer, an external trainer can also offer an objective perspective on the company’s current policies, training methods and vision and can provide an unbiased assessment of what the company needs.
Why should you choose a recruitment-based trainer?
Effective recruitment is vital for businesses both here in the UK and abroad. Your company is part of that crucial process and, naturally, as recruiters you look for the very best people to enable your clients to fill their vacancies. The recruitment process is highly specialised and the staff you employ have a range of skills and knowledge that’s hard to replicate and even harder to define.
Why then would you put your trust in someone whose background diverges from this specialist sector? Who can’t offer training in the very latest legislation or industry trends, or who doesn’t fully understand the demands and sensitivities of this unique sector?
In order to fully understand any industry it’s important to have worked within it; to offer advice from an outside perspective is a little like the commentary from ‘armchair football managers’ who’ve never played a game in their lives. You need an understanding of the demands and the rewards of the job – the undefinable ‘tingle’ when you discover a new candidate who’s perfect for the vacant role, the ability to turn a client’s brief into a carefully honed advert in order to attract the best talent, the sense of triumph when a candidate and a client find each other and it’s a marriage made in heaven.
Only someone who’s served their time in the industry, who’s learned on the job and may have experienced training delivered by ‘outsiders’ can offer you those things. Others may have training credentials that dazzle and sparkle, but their knowledge will only touch the surface and will be lacking an in-depth and real understanding of what recruitment staff go through in their day-to-day roles, their ambitions, their skills and their instincts. In an ultra-competitive market, it makes sense to give your staff and your company the advantage which lifts you one step higher than your competitors.